Ongoing Office Cleaning: Professional Environment
Replacing informal arrangements with a reliable managed service.
The Challenge
The client operated from a busy professional office environment with regular staff attendance and shared facilities. Their previous cleaning arrangement was informal and relied on a single individual.
While initially cost-effective, cracks began to appear in the service delivery:
- Inconsistency: Standards varied significantly from week to week.
- Reliability: Cleans were missed during holidays or sickness with no backup plan.
- Accountability: There was no clear line of reporting when standards dropped.
Office management wanted a reliable, hands-off solution that would run without them needing to supervise cleaning activity.
Our Approach
Kaplan Cleaning moved the client from an informal arrangement to a structured commercial contract.
1. Defined Scope
We carried out a site assessment and defined a clear scope covering office workspaces, kitchens, staff areas, washrooms, touchpoints, and internal glass. This ensured everyone knew exactly what "clean" looked like.
2. Managed Deployment
A Kaplan Vetted™ cleaner was assigned to the site, with specific cover provisions built into the contract. We scheduled the cleaning outside core office hours to avoid disrupting staff.
3. Active Monitoring
The service was set up to run reliably without daily oversight, supported by our CleanCheck™ quality monitoring system to ensure standards were maintained over time.
The Outcome
- Consistent cleaning standards maintained week to week.
- No disruption to service during staff absence or leave.
- Office management freed from supervising cleaning duties.
The service continues to operate quietly in the background as a seamless part of the client’s normal operations.
Why This Worked
Managed Cover
Moving away from reliance on one individual meant the cleaning happened even when the regular cleaner was away.
Predictability
Fixed scope and predictable pricing removed the variables and admin headaches.
Cleaning without the management headache.
Contact us for a fixed-price commercial cleaning proposal.